This position will provide critical support and management of customer (client) fixed/wireline and mobile carrier invoices. This includes ensuring the invoices are received, tracked and loaded based on SLA requirements. This role includes working directly with the client and the client's carriers Responsibilities: •· Monitor client invoices to ensure all expected invoices are received and loaded, track and obtain missing invoices •· Maintain expected receive dates for each client/carrier combination •· Maintain the highest quality customer service standards and attitude •· Communicate in a professional and businesslike manner to entire organization as an advocate for the client •· Become an expert on Tangoe's software products and processes related to invoice processing •· Identify opportunities for process improvement; work with team members to define and implement best practices. •· Define and propose software system improvements based on clients business requirements and processes. •· Working with cross functional teams, develop and enforce clear processes and procedures Skills: •· Self-starter with the ability to multi-task, manage work load, be accountable and deliver results •· Strong organizational skills •· Excellent written business communication and verbal presentation skills •· Must be able to prioritize to meet competing priorities in a rapidly changing environment as a team player •· Individual must have strong customer service skills and the ability to work / adapt in a fast growing environment •· Proficient in Excel (sorting, vlookup, etc) •· Must demonstrate sound business judgment and decision making skills •· Strong inter-personal and communications skills •· Proficient at interacting positively with cross functional peer teams •· Capable of managing major process and systems changes, and managing related conflicts •· Basic troubleshooting skills •· Able to work unsupervised and drive major projects to completion •· Skilled at independent problem solving •· Familiarity with telecommunications a plus | 
