Communications Analyst |
| Location: | Orange, CT |
| Benefits: | Yes |
| Type: | Full Time |
| Department: | Other |
| Description: | This position will provide critical support and management of customer (client) fixed/wireline carrier invoices. This includes allocating charges, producing accruals and AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the client and the client's carriers. |
| Duties: | - Validate invoices, work with the support organization to reconcile invalid invoices as needed
- Allocate charges to client's cost centers based on client specific rules
- Apply GL codes based on client specific rules
- Produce accrual reports and AP/GL batches
- Reconcile new inventory
- Maintain the highest quality customer service standards and attitude
- Communicate in a professional and businesslike manner to entire organization as an advocate for the client
- Become an expert on Tangoe's software products and processes
- Acquire and maintain expertise on Telecom expense management.
- Identify opportunities for process improvement; work with team members to define and implement best practices.
- Define and propose software system improvements based on clients business requirements and processes.
- Working with cross functional teams, develop and enforce clear processes and procedures
- Provide support to the executive management team on presentations, ad-hoc analysis and other strategic initiatives
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| Qualifications: | - Familiarity with accounting principles (debit vs credit, cost center and GL basics, accruals)
- Strong quantitative abilities with experience in database management, data gathering, and analysis
- Familiarity with telecommunications a plus
- Excellent written business communication and verbal presentation skills
- Individual must have strong customer service skills and the ability to work / adapt in a fast growing environment
- Self-starter with the ability to multi-task, manage work load, be accountable and deliver results
- Must be able to prioritize to meet competing priorities in a rapidly changing environment as a team player
- Must have Microsoft Office experience (Word, Access, Outlook, PowerPoint)
- Must demonstrate sound business judgment and decision making skills
- Strong inter-personal and communications skills
- Proficient at interacting positively with senior management and cross functional peer teams
- Capable of managing major process and systems changes, and managing related conflicts
- Able to work unsupervised and drive major projects to completion
- Skilled at independent problem solving
- Bachelors degree in Business/Finance (or related field) or equivalent experience a plus
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