Implementation Operations Support

• Work side-by-side with the Implementation Project Manager in receiving all client data in Tangoe's standardized templates.
• Ensure all data received is complete and accurate
• Cleanse data and ensure it is in its proper format to be loaded into Tangoe's database(s)
• Begin process to convert paper to electronic where possible and billing address changes for re-routing of invoices
• Place necessary orders with the Bill Ordering team and follow through to ensure timely receipt
• Work with interdepartmental contacts to schedule APGL feed creations, CMP/Command Instance set-up, assurance testing, contract loading, etc.
• Load and code all billing based on gathered intelligence from the Project Manager and received data from said manager or Bill Ordering team once received.
• Run regular reports out of CMP to track progress of account implementation, target areas still needing completion and drive to closure swiftly
• Attend regular client conference calls to communicate progress of weekly efforts.
• Maintain weekly action item registers, deliver results and report back to client
• Work interdepartmentally when required to deliver on actions or tasks necessary to successfully implement client.
• Some travel required - approximately 5-10%

• Client relationship and project management skills
• Strong data-mining skills (advanced Excel skills required)
• Prior TEM experience desired
• Prior telecommunications billing/circuit/inventory experience desired
• Effective risk management and escalation skills
• Ability to manage upward
• Ability to multi-task
• Hard worker, quick learner-desire to learn, works well in a matrix or team environment
• 1-2 years of Project Management experience desired
• An entrepreneurial, self-starting personality able to take initiative and drive projects to completion.

   Requirements:

• Data analysis experience
• Accounting and business analysis desired
• Prior client-facing experience
• Consulting experience track record of problem solving and creative thinking desired