Procurement Specialist

• Serves as the customer's single point of contact for all catalog and order-related matters
• Ensures that orders are processed in a timely and accurate manner
• Works to foster a relationship with each carrier account team
• Establish and build relationships with customers and their carrier representatives
• Define and publish the customer's procurement operating procedures
• Monitor the status of customer's orders and other optional procurement services (e.g. hot spare). Resolve any order or carrier issues
• Publish and deliver monthly and quarterly procurement reports
• Maintain customer's rate plan and device catalog
• Configure procurement functionality and train external fulfillers
• Assist Billing Analyst with device discovery projects (outbound calling)

• Implementation

•  
  • Collaborate with customer and customer's carriers to build rate plan and device catalogs
  • Configure and customize procurement settings
    • Payment policies
    • Procurement messages
    • Approval and procurement notifications
    • Availability Policies
  • Define and document custom fulfillment workflows and processes
  • Work with carriers to configure ordering systems
  • Lead customer training of procurement module
  • Lead training of fulfillment portal for external fulfillers
  • Work with fulfillment specialists to facilitate launch of order processing:
    • Provide fulfillment specialist training of carrier systems and custom processes
    • Deliver quality assurance requirements to Order Audit Specialist
    • Place live test orders with carrier

• Life cycle
  • Monitor orders to ensure quality and timeliness
    • Assist fulfillment team during volume spikes
  • Assist in identification/root cause and corrective action of orders outside of SLA and improve order submission/completion through process changes

•  
  • Participate in weekly customer meetings
    • Serve as point of contact for any order-related questions or issues      
    • Take action on process change requests
  • Update device and rate plan catalog upon customer request or according to a pre-defined schedule

•  
  • Contribute content for monthly and quarterly meetings
    • SLA Metrics 
    • Order volume
    • Custom reporting
    • Provide input to Commcare Services Definition (CSD) prior to lifecycle transition

Bachelors Degree in Business Administration, Logistics, or Procurement experience highly desired and/or 3-5 years applicable work history