Communications Analyst Level III - Job Listing

Communications Analyst Level III
Location:	Austin, TX
Benefits:	Yes
Type:	Full Time
Department:	Other
Description:	This is a specialist position that will provide detailed analysis of mobile invoices that result in recommendations to customers for savings. This will require in depth review of carrier contracts, and will include recommendations for resolving any invoicing / billing issues with wireless carriers based on such contract specifics. Once disputes are filed, this position will be responsible for ensuring they are resolved. The Communications Analyst configures and runs specialized Tangoe software that analyzes client wireless historical activity and makes cost savings recommendations, and is expected to become an expert on wireless carrier product and service offerings. The resulting output data must then be reviewed; QA'd and analyzed to determine if additional runs are necessary for refined scenarios. The final results may then be presented to the client by the Communications Analyst. Also, the individual in this role QA's and processes ad hoc bulk data imports into the Tangoe Command application. This role includes working directly with the client and the client's carriers on these special projects, but this position will not own the relationship on an ongoing basis.
Duties:	Maintain the highest quality customer service standards and attitude Communicate in a professional and businesslike manner to entire organization as an advocate for the client Become an expert on Tangoe's software products including business logic and principal data model entities Continually extend software product knowledge to include newly released functionality Acquire and maintain expertise on wireless carrier product and service offerings Provide analytical support for wireless carrier invoice processing Configure run time parameters and run specialized software that analyzes client wireless activity and outputs cost savings recommendations Analyze output cost savings recommendations of specialized software to determine if new scenarios need to be simulated and analyzed Formulate and prepare additional cost savings reports geared specifically to the client's needs profile Dispute resolution and management QA and process ad hoc bulk data imports into the Tangoe Command application Identify opportunities for process improvement; work with team members to define and implement best practices Define and propose software system improvements based on clients business requirements and processes Drive initiatives to define, analyze, and recommend solutions to address client issues based on a detailed understanding of current business processes and future business needs Working with cross functional teams, develop and enforce clear processes and procedures Provide support to the executive management team on presentations, ad-hoc analysis and other strategic initiatives Liaison between clients / Program Leads / Team Leads/ Operations and Engineering.
Qualifications:	Strong quantitative abilities with experience in database management, data gathering, and analysis Excellent written business communication and verbal presentation skills Individual must have strong customer service skills and the ability to work / adapt in a fast growing environment Self-starter with the ability to multi-task, manage work load, be accountable and deliver results Must be able to prioritize to meet competing priorities in a rapidly changing environment as a team player Ability to communicate complex technical details to a non-technical audience Must have Microsoft Office experience (Word, Access, Outlook, PowerPoint) Must be very experienced with Microsoft Excel, including advanced formulas, pivot tables and charts, and importing data from external sources such as Oracle Familiarity with relational database concepts Beginning level SQL knowledge (inner table joins for selecting rows only) Must demonstrate sound business judgment and decision making skills Strong inter-personal and communications skills Proficient at interacting positively with senior management and cross functional peer teams Capable of managing major process and systems changes, and managing related conflicts Able to work unsupervised and drive major projects to completion Skilled at independent problem solving Strong time management skills Demonstrated project management skills Experience retrieving data from relational databases (on any platform, but Oracle preferred) Knowledge of the wireless carrier industry and especially their billing systems Educational Requirements: Bachelors degree in Business/Finance (or related field) or equivalent experience highly desired Minimum one to three years of customer operations analysis or similar experience
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